Articy Draft no longer working
Posted: Fri 3. May 2019, 08:48
by tutu10
So, I installed a window's update today, and since then Articy Draft will not work. Whenever I start it up it goes "Failed to start Articy Draft because initialization of Steam Platform had failed." Any way to fix this?
Re: Articy Draft no longer working
Posted: Mon 6. May 2019, 09:03
by [Articy] Karsten Feyerabend
Hi,
Thank you for your message and apologies for this inconvenience.
In order to solve this issue please try the following steps:
- Log-out from steam and completely close the client. Than restart Steam and try again.
- Run a verify on the files (articy:draft -> Properties -> Local Files -> Verify integrity of application files...")
- Try to uninstall and reinstall articy:draft (articy:draft -> Properties -> Local Files -> Uninstall application...")
I hope that one of these measures solves your issue. Please let us know if this is not the case.
Best regards,
Karsten