Frequently Asked Questions

  • Transfer Your License

    If you are not longer able to unregister your articy:draft or articy:server license due to an computer crash or re-install you can use this form.

    After entering the affected license key below you will receive an authorization code by e-mail that is required to ensure that it really you who wants the license key to be unregistered.

    License key to unregister:

    IMPORTANT: This form is not intended to cancel your FLEX license. If you want to cancel your subscription please click this button:

    Cancel Your Subscription

  • Is it easy to set up a multi-user environment?

    Yes, you just have to install articy:server on one machine and articy:draft clients on all users’ machines.

    Here’s a guide

    If you don’t want to host the server yourself, we also offer hosting services where we do all the setup and configuration stuff for you.

  • How can I get articy:draft data into my game or tool-chain?

    If you use Unity as a game engine your are able to implement your data right into your game with articy:draft 3s integrated Unity Importer plugin. With the completely customizable flow traversal engine and out-of-the-box script evaluation you can play through your content with minimal effort. Read more here

    The articy:draft API offers direct access to all data within articy:draft. You can use the API to conveniently integrate articy:draft 3 in your pipeline. Read more here

    articy:draft 3 comes with various export features, like Excel or Word, .JSON and XML in particular. The .JSON and XML export feature allows the convenient export of the entire project as XML or .JSON for use in your internal tool chain. You don’t even have to have any knowledge of XML. All you need to do is to click the “export to XML” button and an XML file is created. Currently the XML scheme is predefined (and shipped with the tool), but we are planning to implement a fully customizable XML export.

  • Is there a way to expand or adapt articy:draft to your workflow?

    Yes there is.

    With the release of articy:draft 3 we implemented the possibility to use plugins within articy:draft. That allows you to automate tasks and customize functionalities to your workflow. Finally, the Macro Devkit enables you to develop your own macro plugins fast and easily. You can download plugins from our download page.

  • Are there hosting options?

    How hosting can help you

    We clearly understand your need to stay focused and productive. Our hosting service helps you get started with articy:draft as quickly as possible and takes the burden of setup and maintenance off your shoulders. So you and your team can focus on what matters most: The creative side of making games.

    What are we hosting?

    The multi-user collaboration requires an articy:server for the handling of users, licenses and project meta data. The actual project data is stored in an internal SVN (subversion) repository that’s part of the articy:server. We’re hosting the articy:server for you with the integrated SVN server, so you’re ready to go.
    Optionally, if you already have an SVN repository or Perforce depot running, you can use it for your project data and ignore the internal SVN but still benefit from the hosted articy:server.

    Where are we hosting? (And how secure is it?)

    We’re setting up storage space for you in certified data centers in Germany with highest security standards. Your data will be hosted on first class hardware with highest reliability and failsafe raid/redundancy systems. High-speed uploads and downloads as well as unlimited traffic are included.

    An automated backup service creates daily copies of your data and stores them externally. So if anything goes wrong, you can always restore an earlier version of your articy:server data.

    Lower risks
    • Certified German data centers
    • First class hardware
    • Daily backups of your data

    Faster readiness
    • No technical skills required
    • Setup/maintenance done by us
    • Have a free mind for creativity

    Lower costs
    • No extra hardware expenses
    • No extra maintenance costs
    • No extra security costs

    We take data security seriously

    We not only guarantee performance and reliability, we also ensure security of your sensitive data. We use trusted SSL secured connections between your articy:draft clients and your hosted articy:server. Every client gets a user account which permits access only to their specific articy:server and their projects.

    In addition, our hosting partner operates certified data centers in Germany with failsafe hardware and software. We’re also doing daily backups for you.
    Visit our shop for details and prices.

  • On what platforms / operating systems does it run?

    The articy:draft & articy:server application runs on:

    • Windows 10 – 32/64 Bit
    • Windows 8.1 – 32/64 Bit
    • Windows 8 – 32/64 Bit
    • Windows 7 – Service Pack 1 – 32/64 Bit
    • Windows 7 – 32/64 Bit
    • Windows Vista – Service Pack 2 – 32/64 Bit
    • Windows Server 2012 – 64 Bit
    • Windows Server 2008 R2 – Service Pack 1 – 32/64 Bit
    • Windows Server 2008 R2 – 32/64 Bit
    • Windows Server 2008 – Service Pack 2 – 32/64 Bit
    • Windows Server 2003 – Service Pack 2 – 32/64 Bit

    Further requirements:

    DX9 or higher (can be installed/updated via the installer)

    .NET Framework 4.0 or higher (the installer will deny installation if not present and supplies a download link to the microsoft site where you can download the version required)

    Needs an internet connection to register/validate the license key

  • Can I run articy:draft on a Mac?

    You can use articy:draft on a Mac, but you will have to install Windows as a second OS next to the Mac OS. There are several solutions that can help setting up a second OS on your system, like VMware Fusion, Parallels Desktop or VirtualBox.

  • Is there an issue with Wacom drivers?

    The drivers from tablet manufacturer Wacom for their drawing tablets is known to cause various problems with articy:draft and other application based on the Windows Presentation Framework. These problems are due to the general approach of these drivers, so we strongly recommend to completely uninstall these Wacom drivers on the system you are using articy:draft on. The Windows operating system has native support for Wacom tablets, so you still will be able to use your Wacom tablet device without the proprietary driver software from Wacom.

  • Why is there no multi-user version of articy:draft on Steam?

    Simply put, it is not technically possible, because the Steam platform was not designed to run Windows services that run unattended with system priviledges.

    Contact if you want to upgrade to multi-user from articy:draft 3 you bought on Steam.

  • Is there a special rate for students?

    Hello, students!

    We’ve been students, too, and always somewhat cash-strapped at that time. We want you to be able to use articy:draft without limitations and at an affordable price. The regular price for articy:draft (single-user) isn’t too high already, but we trimmed it down.

    The student price also applies to pupils and teachers! After the successful submission of your order, we will contact you shortly and ask you to submit your student ID or teacher verification, but you can start using the software right off the bat.

    Please note that student licenses are not entitled to upgrade to a new version (e. g. articy:draft 2 to articy:draft 3).

    Thanks for your interest in articy:draft.

    – The Articy team –

    If you want to grab your copy now, please visit our shop for the student license.

  • Is there a special rate for educational institutes?

    Yes. Please contact sales for more info.

    You can also use our educational price calculator to calculate the costs for your required installation.

  • Do you offer trainings or consulting for articy:draft?

    We offer a wide range of software trainings, from big picture introductions to individually tailored workshops. Our personal trainings will help you get up to speed and become a proficient and productive articy:draft expert.

    We can also consult you in figuring out the best possible way of using articy:draft in your specific case, or help you establish a pipeline and workflows that serve your team’s needs.

    Big picture introductions

    As a starting point for learning how to use articy:draft, we suggest our crash course introductions. You’ll get a quick guided tour and learn best practices and expert tips to get the maximum out of articy:draft in just a few hours. A real no-brainer.

    Individualized workshops

    articy:draft can be used in so many different ways, and it may be hard to figure out exactly how to approach a project and structure your data in a sustainable way. Our trainers love to x-ray your specific use cases and help you design tailored workflows.

    Technical consulting

    Are you planning to integrate articy:draft deeply into your pipeline? Need the articy:draft API as an interface to your localization pipeline? Are you struggling with the integration of data into your engine? Our technical trainers will be happy to assist.

    The right type of training for you

    We’ll be happy to make you an individual offer. Please contact us for details. Choose between a standardized training or let us do a custom-made offer regarding your special use case.

    If you’re interested in a training, please email us. Our training team is looking forward to hearing from you.

  • What are the differences between the single-user versions?

    Regular articy:draft 3

    articy:draft 3 is our feature-loaded flagship product. It can be downloaded here on our website and installed as a stand-alone application. Including commercial use right.

    It requires a license key sent to you in the welcome email. Your license will be linked to your machine. Switching to another machine requires you to deactivate the license first and then re-activate it on the new machine.

    articy:draft 3 on Steam

    articy:draft 3 on Steam consists of all the components you’ll also get with the regular version.

    Feature-wise, articy:draft 3 on Steam is also identical with the regular articy:draft 3. It is linked to your Steam account, so it is not bound to a certain machine. You can run articy:draft 3 on Steam on any PC where your Steam client is logged in.

  • What are the differences between the multi-user licenses?

    Regular multi-user license

    This is a full-featured client in the multi-user environment. It connects to the articy:server and lets you create, view and edit projects in a team. Licenses in the multi-user scenario are managed centrally by the articy:server, so each client needs to get a license assigned by the server to be able to log in with their credentials and explore projects. Clients can access projects freely whereever they reach the articy:server.

    Floating license

    Besides the regular licenses, you can have a pool of floating licenses which can be dynamically assigned upon log-in. Users logging in claim licenses from the pool and return them when they log out. So the size of the pool determines the maximum amount of simultaneous users, but you can have as many inactive users as you want. This option is great for distributed teams across different time zones.

    Viewer license

    Technically, this is the same client as the regular multi-user version, but the license doesn’t allow any editing and modifying of content. Viewers can freely explore projects and export project data, but cannot contribute in any way. Read-only licenses are often given to the programming team or the publishing partner for review. You can upgrade viewers to regular multi-user licenses or floating licenses any time.